Recruiting native speakers to help with export growth

Europlus Direct and Jim Hart's investment in native speaking salespeople has led to export success and growth of revenues to £8 million. It's a move which Hart believes is his best ever, and has also led to the founding of a company supplying recruitment and translation services.

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Social network: Business leaders can be a fountain of knowledge

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Crowdcube has now been in operation and growing its brand since 2010

Crowdcube has now been in operation and growing its brand since 2010

Hiring a smart PR agency

Luke Lang, co-founder and chief marketing officer of equity crowdfunding platform Crowdcube, reveals why teaming up with a boutique PR agency is his best business decision to date.

Sharing benefits from third party deals with customers

For Chris Barling, founder of e-commerce software supplier SellerDeck, making the call to be customer centric when it wasn't a fad term has worked in the long run.

Need for change: Renaud Clarke describes himself as a restless innovator

Need for change: Renaud Clarke describes himself as a restless innovator

Embracing the future to lead the present

Renaud Clarke, managing director of digital marketing shop Atelier Studios, explains why the agency teamed up with data stalwart Simon Lawrence to produce a data-led digital creativity.

The importance of corporate social responsibility 

Subaskaran Allirajah, group chairman of Lycamobile, explains why corporate social responsibility has been pivotal in building a brand and customer trust.

Winds of change: Mark Blythe's passion for sailing led him to a new opportunity

Winds of change: Mark Blythe's passion for sailing led him to a new opportunity

Taking a successful product to a different sector

Mark Blythe, CEO of Lietcorp, describes how a chance encounter while re-fitting his boat led to an incredible business journey.

Using a pension to fund the business after war upheaval 

When Michelle Gill decided to return to the UK to help run her father’s business, the last thing on her mind was their pensions. But, they proved to be a business saviour. 

Money matters: James Uffindell has put financials at the forefront of his new firm

Money matters: James Uffindell has put financials at the forefront of his new firm

Know your numbers: Bean counting makes your business stronger

While keeping a firm grasp of the company financials was never something he enjoyed, for James Uffindell, founder and CEO of Bounty Network, it is something he's learnt to take seriously.

Providing 'duvet days' to increase staff retention

Treating staff like his own family has worked wonders for Kevin Taylor, CEO of online marketing services company Gravytrain.

Early moves: Eric Collins made improving employee attitudes a priority

Early moves: Eric Collins made improving employee attitudes a priority

Encouraging employee engagement to boost creativity

Eric Collins, managing director of Nampak Plastics, explains how his decision to concentrate on employee engagement has lead to greater innovation throughout the organisation, and why this has been instrumental in the company’s successes.

Deciding to join a failing business

Having sold up and taken time away from the business world, Sam Ferguson, CEO of EDM Group, explains why taking charge of an under-performing company was a wise choice.

Local appeal: Salmon & Trout is Cockney rhyming slang for snout (cigarette)

Local appeal: Salmon & Trout is Cockney rhyming slang for snout (cigarette)

Acting quickly to capitalise on a new market

Time was of the essence when Mario Di Giorgio, CEO of e-cigarette brand Salmon & Trout, launched his business. He explains how being proactive worked.

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Comment & Analysis

Future plans: The sharing economy needs careful nurturing

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The Sharing Economy is the UK's biggest financial success story for decades: so how can we ensure it stays true to its roots while ensuring a safe an robust future?

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

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