Growth Planning

How to differentiate your customer service in a crowded market

Here’s how you can transform your contact centre to add intangible value to your product or service and stay ahead of the game.

Human Resources

Need to knows: Scaling up your customer service provision

Mandy Holford, director of customer service firm Echo-U, explains how company's can use technology without sacrificing on service.

PR and Marketing Strategy

Use customer service as a marketing tool

Find out why effective customer service can be your most powerful marketing tool.

PR and Marketing Strategy

Have a digital business? Here are 7 ways to customer satisfaction

Businesses thrive on customers’ support and loyalty to ensure growth. For a digital business, this can be a bit challenging, especially if you don’t have the luxury of having face-to-face interactions with customers.

PR and Marketing Strategy

Why poor service could cost you a third of your customers

Nearly a third of consumers in the UK say they would ditch a business or brand that failed to provide good customer service over the phone, according to a new study.

Technology

Are chatbots now a business necessity?

Juniper Research predict chatbots could save businesses billions of pounds, with banks and healthcare gaining the biggest cost savings. How do you know if your business is ready for this technology?