More News

Former Tesco CEO Terry Leahy leads WorkAngel investment

Fundraising Deals

Employee reward and recognition platform closes $5m Series A funding round

Entrepreneurs deterred from maximizing growth potential by high CGT rates

Business News

UHY Hacker Young report reviews CGT rates 50 years after its introduction

TA Associates acquires majority interest in Access Group

Mergers & Acquisitions

Private equity firm announces major investment in workplace technology company

LDC acquires NEC Group from Birmingham City Council

Mergers & Acquisitions

Venue’s business valued at £307 million

Report moots productivity as key to sustaining global growth

Business News

McKinsey & Company research explores ways to stimulate global economy

How retailers can prevent January returns from blocking growth

Business News

More than half of Millennials would work harder if employer ‘was making a difference to others’

Business News

Younger workers increasingly motivated by social conscience, report finds

Customer service deteriorating among UK businesses

Business News

UK Customer Satisfaction level suggests worst performance since January 2010

Four in ten SMEs increase turnover in 2014

Business News

Strong year for SMEs according to LV= Broker research

Fluidic Analytics wins funding for cutting edge healthcare technology

Fundraising Deals

Cambridge University affiliated business raises £1.56m

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The Entrepreneur

Full house: Robbie Fowler accumulated a huge property portfolio

6 sportsmen who started their own businesses

Find out which former footballer saved a well-known pasty retailer

Growing A Business

Go West: Wales hosts some big names in industry

How three large companies benefited from operations in Wales

Here, in a piece associated with Just Ask: Wales, we take a look at how being situated in Wales contributed to the success of subsidiaries of Toyota, British Airways and Monitise

Comment & Analysis

PeopleTECH MD Mike Hughes

Why high-growth companies struggle with customer experience

Mike Hughes, MD of customer management consultancy, PeopleTECH, on how high-growth businesses can avoid delivering a bad customer experience.

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds