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The Entrepreneur

Making d'oh: Can entrepreneurs learn from The Simpsons?

Five lessons in entrepreneurship from The Simpsons

In The Simpsons plenty of characters start their own business: so what can others looking to do the same learn from their experiences?

Growing A Business

Happy customer: Could engagement be the biggest key to growth?

Now is the time for true personalised engagement with customers

Productivity is all over the media as the biggest challenge for UK business: but are people missing a trick by not pinning down their customer engagement?

Comment & Analysis

Monopoly money: Google has been attacked by the European Commission

The EC vs Google: A lesson for all businesses great and small

The recent heavyweight legal fight between the European Commission and Google has thrown up a lot of questions around competition law...

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds