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Profile: The IT Group

IT consultancy provides expertise in both civil and forensic trials

Comment & Analysis

Price of justice: Civil court fees are increasing

How higher civil court fees will affect mid-market businesses

You might not realise that a recent rise in civil court fees and your business's profits could be linked, but a top solicitor explains why you're wrong...

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds