Why SMEs need to treat call handling as an essential component of the marketing mix

Ringing endorsement: Call handling can be key for a business's reputation

Ringing endorsement: Call handling can be key for a business's reputation

Phone calls can often make or break a business's reputation among its clients: so how can you make sure you get them right?

‘Ambitious board’ drives Paperhat Group growth strategy

Paperhat Group CEO Tim Peppiatt

Two acquisitions already in 2015 signal positive intentions for creative services and marketing specialists

Small businesses embracing cloud-based marketing for expansion

Adobe spearheads marketing’s move to the cloud

Chinese investment in UK hits $5b

Eastern promise: Chinese investment is flourishing in the UK

Nearly one-third of Chinese EU investment flows into Britain

Harnessing the power of images to market your brand

How much do you think about images when coming up with a marketing strategy? Rebecca Swift gives her tips for maximising the impact of the visual in your campaigns

POLL: Do business leaders understand agility and how to implement it?

A business worth billions: private medical practices

Medics can combine medical and financial nous when starting private practices. Read on to find out how...

Six tips for success in the construction, building and engineering industry

New build: Engineering success is easier with knowledge of the sector

How three large companies benefited from operations in Wales

Here, in a piece associated with Just Ask: Wales, we take a look at how being situated in Wales contributed to the success of subsidiaries of Toyota, British Airways and Monitise

How to improve your campaign open rates

Unimaginative direct marketing can get lost in the pile of post

Adding some sparkle to your envelopes goes a long way to making sure your campaign is seen. 

The reasons and approach behind a business rebrand

When independent designer e-commerce company Boticca decided it needed a rebrand the approach was to imagine the business was a country – then work out its characteristics, iconography and folklore.

Best rebrands of 2014 so far

Deciding to rebrand a company can provide a breath of fresh air to a business, but can be fraught with risk. We look at five examples that have got it right recently.

More from Growing A Business

Growing your business through apprenticehsips

Human Resources

Jason Holt CBE, apprenticeships ambassador and entrepreneur looks at how SMEs are hiring apprentices to boost growth

How to turn your side project into a business

Business Planning & Expansion

These days more people than ever are taking the leap and turning their side project into a source of income. However, this can be met with a number of obstacles. Daniel Foster, technical director at Manchester-based web hosting company 34SP.com, has already made the transition, and gives his advice on how others can do the same

Vitesse Events

New Energy & Cleantech Awards 2015

Recognising those who play a pivotal role in the process and shaping of the future...  

M&A Awards 2015

The 2013 M&A awards celebrate deal-making excellence in the mid-market. Whether you're a lawyer, accountant...  

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The Entrepreneur

Serial entrepreneur: Dragons Den star Peter Jones

Peter Jones: ‘Fantastic products are worthless if the customer isn’t able to get their hands on them quickly’

Dragons Den star talks to Growth Business about the launch of his latest e-commerce venture Brandpath

Comment & Analysis

How to create a professional investment portfolio

Professional investment is now a viable alternative to traditional saving plans: but how can you make sure you mitigate the risk and maximise your chances for profit?

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds