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The Entrepreneur

Starting again: For how long can you claim to be a start-up?

RealVNC: Still a start-up after 13 years?

Is being a start-up as much a cultural concern as a chronological one? Read about one start-up that still claims the title after 13 years

Growing A Business

Eastern promise: Awareness of Chinese regulation is key for expansion

Enforcing trade mark rights in China is still a challenge

The new trade mark laws in China have been in place for one year now: so how does the land lie in the the Eastern powerhouse?

Comment & Analysis

Northern uproar: Will investing in the North lead to more jobs?

Invest in the North and the jobs will come

The economy of the UK as a whole is in a fragile state, with a North-South divide still present: but investment in the North can bring both equality and jobs

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds