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More from GrowthBusiness

The Entrepreneur

Full house: Robbie Fowler accumulated a huge property portfolio

6 sportsmen who started their own businesses

Find out which former footballer saved a well-known pasty retailer

Growing A Business

Go West: Wales hosts some big names in industry

How three large companies benefited from operations in Wales

Here, in a piece associated with Just Ask: Wales, we take a look at how being situated in Wales contributed to the success of subsidiaries of Toyota, British Airways and Monitise

Comment & Analysis

PeopleTECH MD Mike Hughes

Why high-growth companies struggle with customer experience

Mike Hughes, MD of customer management consultancy, PeopleTECH, on how high-growth businesses can avoid delivering a bad customer experience.

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds