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More from GrowthBusiness

The Entrepreneur

Talent Party CEO Ben Hutt

The Year of the Plane part 2: Three promises

In his second of a series of blog posts, Ben Hutt, CEO of digital recruitment marketplace Talent Party, shares his thoughts on the three commitments that business owners should make to achieve balance

Growing A Business

Rough diamond: Is the approach to potential flawed?

Diamonds in the rough: Identifying and growing your rising stars

Is the concept of talent overrated? Here Lumesse HR director Steve Hewitt outlines a radical new approach to identifying the stars of the future

Comment & Analysis

Fair pay: Easter can be a complicated time to work out wages

Public holidays: Treating part-time employees fairly

Public holidays can be very tricky when trying to work out part-time and casual staff's wages fairly: so here is a quick guide to do some of the work for you

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds