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More from GrowthBusiness

The Entrepreneur

Powering your sales with Creddy

This article, written in conjunction with Creddy, looks at the way the business can power sales

Growing A Business

International business: Understanding global markets is crucial

Why an independent director is crucial to embracing internationalism

International expansion is one of the most complex procedures a growing business can go through: could hiring a good independent director be the key to success?

Comment & Analysis

Northern uproar: Will investing in the North lead to more jobs?

Invest in the North and the jobs will come

The economy of the UK as a whole is in a fragile state, with a North-South divide still present: but investment in the North can bring both equality and jobs

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds