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More from GrowthBusiness

The Entrepreneur

Serial entrepreneur: Dragons Den star Peter Jones

Peter Jones: ‘Fantastic products are worthless if the customer isn’t able to get their hands on them quickly’

Dragons Den star talks to Growth Business about the launch of his latest e-commerce venture Brandpath

Growing A Business

Growing your business through apprenticehsips

Jason Holt CBE, apprenticeships ambassador and entrepreneur looks at how SMEs are hiring apprentices to boost growth

Comment & Analysis

How to create a professional investment portfolio

Professional investment is now a viable alternative to traditional saving plans: but how can you make sure you mitigate the risk and maximise your chances for profit?

Research

'28% of organisations do not measure the cost of customer service'

Report exposes lack of ROI insight from customer service

The gap in businesses’ measurement of customer experience means they don’t know what customers really want, research finds